Treatment of Minors

Patients who are less than 18 years of age will require consent for treatment by a parent or other legal guardian.  If a parent or legal guardian does not accompany the patient to the visit, the parent or legal guardian may write a note and fax it to the clinic prior to the patient being seen. 

According to Colorado State Law, patients who are less than 18 years of age and who are emancipated and living on their own do not need a parental consent.  Patients who are less than 18 years of age and are being seen for a sexual-related matter also do not need a parental consent.

Prescription Refills

As an urgent care facility, our clinic does not offer prescription refills over the telephone.  If you need more of the medication one of our physicians prescribed, you will need to be seen by us again.  The best thing to do for a prescription refill is to call your primary care provider, who may or may not offer a prescription refill over the telephone.

If you are unable to see your private physician to get a refill of one of your long-term medications - such as blood pressure medicine, asthma medication, etc. - we may be able to assist you by giving you a refill for a short period of time.  This requires a complete evaluation by our medical staff, which will then refer you back to your primary physician.

Your private physician best handles prescription refills for medications considered “controlled substances” by the U.S. Government - such as pain medications and anti-anxiety medications.  Because of the nature of these medications, our medical staff will sometimes be unable to refill your prescriptions at all.  If they are able to do so, they will often want to contact your primary care physician and have you fill out other paperwork related to these medications, and the refill will be for an extremely limited period.

After-Hours Care

For after-hours emergency attention, please call your primary care provider.  They will page the physician on call – who will contact you directly.  Routine questions about mild illnesses, prescription refills and appointments should be directed to your primary care provider during normal business hours.  If you do not have a primary care provider and you have an emergency or urgent medical condition when our facilities are closed, you should contact the local emergency department or call 911.

Return Visits for Same Problem

Sometimes medical problems are such that a patient has to be seen on more than one occasion for treatment.  A patient may have a procedure performed, which requires a return visit, or the physician may want to re-evaluate an ongoing problem.  According to most all insurance plans, patients are required to pay a copay for each patient visit and each provider evaluation.  We appreciate your understanding.  If you have a primary care provider and would like to have a re-evaluation by this provider, we will make every effort to help you make an appointment with this provider. 

Insurance and Billing Services

If you pay for services rendered on the same day as your visit and at the time of the clinic visit, and the clinic does not bill your insurance, you are eligible for a discounted rate of service.

Many patients have health insurance, which provides benefits for certain medical expenses; although very, few policies or prepaid plans cover all medical services.  The health insurance policy usually is a contract between the policyholder and the insurer, and health insurance does not relieve the patient of financial responsibility for services received.

Our fees are not the same as the amounts reimbursed under every private insurance plan.  We cannot accept the responsibility for collecting all insurance monies, or negotiating the settlement of disputed claims.

There are some insurance plans with which our practice does not participate.  Information provided by your insurer through written “provider listings” or the Internet may not reflect the most accurate provider information.  You are encouraged to contact your insurance company prior to your visit to determine if your visit will be covered.

For your convenience, we automatically complete and submit health insurance claim forms to your insurance company.  If your insurance pays benefits directly to the provider, you will not receive a statement until we have received the insurance payment – and then, the statement will be only for the remaining balance.  You will not receive a statement if the insurance payments result in a zero balance.

If your insurance pays benefits directly to you rather than to the provider, you will receive a monthly billing statement.  You are expected to pay promptly upon receipt of your insurance payments. 

If your insurance company delays payment more than 90 days from the date our claim was submitted, the charges become your obligation.  Similarly, charges not covered by insurance are your obligation.

Credit Policy

All charges for patients without insurance are due and payable at the time of service. We accept cash, checks, VISA, MasterCard, American Express and Discover.

For insured patients for whom we submit a claim to the health insurance company, all charges are due and payable in full within 30 days of the billing charges.  We do however recognize the often-unexpected nature of medical costs, and we encourage our patients to discuss payment arrangements with the Patient Account Specialists in our billing office.

Special arrangements may be made for extended payment plans depending on the amount of the balance due and your individual financial circumstances.

Accounts may be referred to a collection agency or for legal action if the financial obligations cannot be resolved.

Billing Questions

All billing and payment questions should be directed to our billing office.  The telephone number is 303-759-3110.