Call Today: 1-877-889-1522 

Patient Rights

As a patient of Rocky Mountain Urgent Care and Family Medicine, you have certain rights and responsibilities. We recognize that a respectful relationship between the healthcare provider and the patient is the foundation of proper medical care. Copies of this statement are posted in our patient care waiting areas.

Patients have the right to:

  • Be informed of your patient rights in advance of receiving or discontinuing care 
  • Have impartial access to care, no one is denied care based on sex, disability, national origin, culture, age, color, race, religion, or sexual orientation. 
  • Receive humane care and treatment, with respect and consideration 
  • Privacy and confidentiality when seeking or receiving care except for life-threatening conditions or situations 
  • Confidentiality of health records 
  • Be informed of and to exercise the option to refuses to participate in any research aspect of care without compromising access to medical care and treatment 
  • Receive accurate information concerning diagnosis, treatment, risks involved, and prognosis of an illness or health-related condition 
  • Ask about reasonable alternatives to care 
  • A second professional opinion regarding one’s health care and treatment 
  • Participate actively in decisions regarding one’s health care and treatment 
  • Accessible information regarding the scope and availability of services 
  • Be informed about any legal reporting requirements regarding any aspect of screening or care 
  • Appropriate assessment and management of your pain 
  • Access interpreter services when language barriers exist 
  • Know the names, professional status prior to receiving care 
  • Timely resolution of complaints, with an understanding of our grievance policy and whom to contact to file a complaint 

Patients have the responsibility to:

  • Provide complete information about one’s illness/problem, to enable proper evaluation and treatment 
  • Ask questions so that an understanding of the condition or problem is ensured 
  • Show respect to health personnel and other patients 
  • Reschedule/cancel an appointment so that another person may be given that time slot 
  • Pay bills or file health claims in a timely manner 
  • Use prescription or medical devices for oneself only 
  • Inform the practitioner if one’s condition worsens or an expected reaction occurs from a medication 
  • Read and understand “Patient Discharge Instructions” 
  • Agree to follow up with a primary care physician or specialist as directed